Privacy Policy

1. Who We Are

EJ Projects KZN is a Durban-based outdoor design and enhancement company providing services including pools, pergolas, fire pits, awnings, carports, decking, paving, and landscaping across Durban and KwaZulu-Natal.

For purposes of the Protection of Personal Information Act 4 of 2013 ("POPIA"), EJ Projects is responsible for the processing of personal information described in this Privacy Policy.

Contact details:

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us or complete our quote request form.

This may include:

• Name and surname
• Phone number
• Email address
• Project location
• The type of service you are interested in
• Information about your proposed project
• Photographs or other files you choose to upload
• Any other information you provide when communicating with us

We may also receive information when you contact us directly by phone, email, WhatsApp, or other communication channels.

Our website may also collect limited technical information through standard website hosting and analytics services provided by our hosting provider, Domains.co.za.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests
• Contact you about your proposed project
• Understand your requirements and assess your project
• Prepare quotations and provide our services
• Communicate with you about an existing project
• Provide customer support
• Maintain business and service records
• Improve our website and services
• Comply with applicable legal requirements

Information submitted through our website's quote form may be processed through our business automation system so that we can receive, manage, and respond to your enquiry.

We will only use your personal information for purposes that are compatible with the reason it was collected, or where otherwise permitted or required by law.

4. Project Photographs

If you provide photographs of your property when requesting a quote, we may use those photographs to understand your project and prepare an appropriate response or quotation.

We will not publish photographs of your property or project for marketing purposes without an appropriate legal basis or your consent where consent is required.

5. Sharing Your Information

We do not sell or rent your personal information to third parties.

Your personal information may be processed by technology and service providers that we use to operate our website, receive enquiries, manage communications, and provide our services.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and information security measures are in place.

We may also disclose personal information where required or permitted by law, regulation, court order, or a lawful request from a competent authority.

6. WhatsApp and Other Communication Channels

If you choose to contact EJ Projects through WhatsApp or another third-party communication platform, your interaction may also be subject to that platform's own privacy policy and terms of service.

We recommend reviewing the privacy policies of any third-party platforms you use to communicate with us.

7. Cookies and Website Analytics

Our website may use standard cookies and website analytics provided through our hosting provider, Domains.co.za.

These services may collect limited technical or usage information to help monitor website performance and understand general website activity.

We do not use additional advertising or tracking analytics on the website.

You can adjust your browser settings to block or delete cookies. However, doing so may affect certain website functionality.

8. Information Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a security compromise involving your personal information, we will take appropriate steps in accordance with applicable law.

9. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, or otherwise as permitted by law.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it where appropriate.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal information where there is a lawful basis to do so
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint regarding the processing of your personal information

We may need to verify your identity before processing certain requests.

To exercise any of these rights, please contact us using the details provided below.

11. Direct Communication

We may contact you using the contact details you provide when you submit an enquiry, request a quote, or become a customer.

These communications may relate to your enquiry, quotation, project, services, or other matters directly connected to your relationship with EJ Projects.

You may request that we stop sending you non-essential communications at any time.

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The updated version will be published on this page with the revised "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy, how we process personal information, or wish to exercise your rights, please contact us:

We will consider and respond to reasonable privacy-related requests in accordance with applicable law.

15. Information Regulator

If you are not satisfied with how we handle your personal information, you may also lodge a complaint with the Information Regulator of South Africa.

Information Regulator
South Africa

Website: inforegulator.org.za